Pros Of Green Revolution Essays - Agronomy, Humanitarian Aid

Pros of Green Revolution Matchmaker.com: Sign up now for a free trial. Date Smarter! Pros of Green Revolution With the rapid growth of our global population pouring into the next millennium, we will witness an ever-growing hunger rate around the world. That is unless we call for a revolution on the global scale. The Green Revolution which already sprouted in the early part of the century only need to add a bit more momentum and we will see a bright future for the human race, a future without hunger and starvation V hopefully. It is becoming increasingly difficult for the planet to support its overwhelming population. And since the amount of arable land available is becoming scarce, we must seek ways to dramatically improve crop yields of existing cropland. By implementing new farming techniques provided with the new technological advances in machines we can see abundant harvest in even the poorest third world countries. For example, the Green Revolution has already showed admirable progress in the northern part of India ever since it took start in 1950. By 1997, northern India increased its grain production by 37 percent. This has proven that traditional farming methods are being rendered obsolete. And because by the year 2000, there will be half the land per person in developing countries as there was in 1970, we need to apply ultra-efficient methods to sustain the growing need. Not only does the Green Revolution enhances food output, it also preserves the environment. Traditional agriculture requires massive forest and grassland removal to obtain land necessary to farm on. Deforestation and overgrazing has caused erosion flooding, and enabled the expansion of deserts. But with drainage systems, leveling, and irrigation provided by the Green Rev, all this terra deforming will unlikely happen again. We can retain clean air and lessen the global warming effect caused by deforestation. Many people argue that a revamp in agriculture will be way too expensive and unrealistic especially for those poor farmers in third world countries. However many times, they exaggerate the price. In reality, farmers who take the first step in the revolution will most likely succeed and will have more money to invest in further development such as irrigation systems and wells and machineries. And since poverty is caused by low productivity of food which results in over expensive food prices, we can eliminate this problem by raising crop yields. We don't have much time and room to speculate on this issue. The turn of the century is approaching quickly and so is overpopulation. What we should be speculating on is how the development process proceeds not should it proceed. The Industrial Revolution altered the world one step ahead. The Green Revolution will take the next.

Essay on Born in East L.a

Essay on Born in East L.a Essay on Born in East L.a David Herman Chicano Studies Born in East L.A On the day we as a class voted on which movie we wanted to watch I wasn’t sure which movie I should raise my hand for. I had this dilemma because I didn’t have a clue what any of the movies were about. I decided I would keep my hand down during the voting process and I’m sure glad that I did because as a class they obviously made the right choice without me. Born in East L.A won with the majority of the votes and little did I know that I would be telling my friends how good of a movie it would be? From the beginning of the movie I’m doing all that I can to hold back my laughter. The main character Rudy seems to be having an off day and you just can’t help but to laugh with him or at him. Many things do confuse me early on in the movie such as the beautiful French women or his car but they all seem to make sense by the time the movie is over. The fact that Rudy gets deported while picking up his illegal cousin was brilliant. That’s one thing I really liked about this movie was that throughout all the events that Rudy has to go through everything seemed to eventually tie in together. The movie flowed with great dialogue and jokes that kept me interested the entire time. The most interesting interactions in the movie for me happened between Rudy and Jimmy. Even writing the two names down you would think they could swap names. It was interesting how Jimmy had Rudy doing all his slave labor and Rudy never once questioned it. Jimmy fit into Mexico so much better then Rudy although Rudy was the one looked like he belonged there. Its not often that you see a white guy hustling a Mexican in Mexico and that’s what it looked like Jimmy was doing to Rudy. Jimmy did seem to have a kind heart, which I found to be a bit surprising. I had a feeling that he wasn’t going to pay for

Theory and Knowledge Development in Nursing Essay - 4

Theory and Knowledge Development in Nursing - Essay Example Metaparadigm of nursing involves its global concept, global propositions in accordance with the concepts and such propositions as those that define a relationship between concepts. Such concepts are such as pain and blood pressure that aid communication between a nurse and the patient. The metaparadigm of nursing was established in 1970 and demands that its scope revolve around, health, environment, person and nursing. Metaparadigm internationally emphasizes professionalism in nursing as a field. It defines the peculiarity of nursing among other sciences for the sake of the public. They also define broad interests of nursing and provide perimeters for nursing. In intensive care unit for example some of the concepts that are spread to become conventional involve caring as a primary aspect and value of nursing. Further, nurses in critical care, nurse educators a home nurse can be described as being metaparadigm. As a critical nurse, I share the same aspects of environment with the home nurses and nurse educators. The most important is especially the patient around who I center my attention and his health (Pavev, 1953). We create the same environments for such patients and provide them with similar nursing values like care around the world. In this context therefore, conventionalism of the concepts we use define the profession in an international setting common ground for nursing universally. Nursing revolves around certain truths and basic values that define its profession. It is also based on ethical principles that enhance its acceptability as legalistic and useful in its specialty to deliver reliable promise to service. Nursing is based on such philosophy as builds faith in persons and gives them hope while acknowledging technicalities in process of delivery such services. It communicates with the persons in public to inform them of virtues and truths that are incorporated when

Neanderthals Research Paper Example | Topics and Well Written Essays - 2500 words

Neanderthals - Research Paper Example Some suggests that the species mated with the human and disappeared into the other human species. Others think Neanderthals were underwent extinction since they could not compete favorably with humans a process that Charles Darwin would call natural selection. The origins of the Neanderthals can be traced back to about 250 years ago when a discovery of a born resembling that of a long-dead bear was made in Germany. However, a closer look at the born later suggested that they were not those of a bear as earlier thought. This is because the bones resembled those of human beings despite being excessively thick and oddly shaped. During the discovery, fifteen pieces of the skeleton and a skullcap were found at the site. The skullcap was found to be that which usually covers the human brain. Because of the strangeness of the remains, it became necessary to conduct a thorough examination on it leading to the fossil being handed over to Herrmann Schaafhausen, a local anatomist to do more research (Stefoff 11). Upon examination, Schaafhausen noticed that the fossils were human but only differed from those of the modern human being slightly. He concluded that the remains might have originated from the wild races, which lived in northwestern Europe documented by scholars. The place was called the Neander valley. However, Rudolf Virchow, a German anatomist also examined the remains and concluded that the peculiar thick, curved bone of the Neanderthal skeleton might have been caused by rickets. He went on to suggest that the peculiar structure of the skull might have been a result of blows to the head and arthritis. Upon thorough examination of the bones, Virchow disagreed with the earlier conclusions that the remains originated from the earlier primitive tribesmen. On his part, he concluded that the bones belonged to the unfortunate individuals who lived in the past (Stefoff 11). The conclusion

Global Marketing report 2 Essay Example | Topics and Well Written Essays - 3000 words

Global Marketing report 2 - Essay Example Service recovery to a service failure would help in restoration of the brand image of a company and also help in development in smooth relationship between the customers and company. Table of Contents Executive Summary 2 Table of Contents 3 Introduction 4 Relationship Development 4 Market Segment & Supplier of Nestle in Pakistan 4 Selection of PBL as Beverage Supplier 5 Methods of Relationship Development 7 Benefits to Nestle from PBL perspective 11 Effects of Supply Chain Crisis 12 Crisis Response Management 13 Rationale for Crisis Management 14 Conclusions & Recommendation 14 References 16 Introduction The main purpose of this study is to assess the relationship of Nestle team with the suppliers and the customers of Pakistan. The study has focussed on the various stages of relationship development between the suppliers, customers and the Nestle, Boost. One of the main objectives of the study would be to focus on the various models that would help in successful establishment of the relationship. However, the researcher of the study could not find the exact statistical data regarding the consumption of beverage in Pakistan. There were no other limitations in conducting the study. The study has laid emphasis on the distribution services of the Pakistan Beverage Ltd of Karachi department. Relationship Development Market Segment & Supplier of Nestle in Pakistan The stiff competition in the marketplace has compelled the companies to improve their existing business activities and resource allocation to maintain their profitability, increase their market share and sustain their annual turnover. Boost is the chosen nutritional drink for entering into the Pakistan. The target market segment for the Boost would be the children aged between 06 to 12 years, teenagers and the young adults. Market segmentation has been done after evaluation of the beverage market in Pakistan. The beverage market in Pakistan is very established and there has been an increase in the beverage consumption in the people of Pakistan. In the year 2011 the people had spent $1.3 billion on carbonated beverages and later in the year 2012 Coca Cola decided to invest $248 million in Pakistan (Tirmiz, 2012). The soft drink industry in Pakistan has been long associated with sports as it has always been promoted by cricket players. The target market segment has been chosen because of their love for sports and Boost being a sports nutritional drink would appeal to this target customers. The Pakistanis are very particular about food hygiene and cleanliness and had decreased their consumption of bottled water which contained high levels of contamination (BusinessWire, 2012). Since, Nestle is an established brand in Pakistan it is important for the company to select an established supplier who can promote the brand benefits and enhance the brand personality further. The successful corporate resource allocation has become essential in restructuring the business process of the company. Th e successful resource allocation depends upon the suppliers to a large extent. The selection of the suppliers would be to strengthen the relationship with the management, to enhance the market position, broaden the customer base, market targeting etc. Hence the selected supplier for the Nestle, Boost would be Pakistan Beverages Ltd (PBL). PBL had launched a local beverage known as Pakola which still holds a strong market position in the Pakistani beverages market (KCCI, 2013).They acquired Pepsi

Analysis Of Luxury Hotel Emirate Palace

Analysis Of Luxury Hotel Emirate Palace Introduction The Emirate palace is the most luxurious hotel in Abu Dhabi being the second seven star hotel of the world. Construction of the hotel is done with the maximum possible standards of comfort and luxury. It is built in 1000 hectares of beautiful landscapes. Infrastructure of the hotel is highly commendable with all the facilities. It has 20 different places for culinary delights, vast parking place, 2 helipads, 300 rooms, 90 suits, 48 conference rooms, and a huge conference centre. The level of various services provided by the hotel is of very high quality. (Minghetti., 2003) Some of the major services in the hotel industry are the customer services, room services, layout services, quality services etc. These services hold a great importance in the hospitality industry and even more for a hotel like Emirate Palace. Providing good customer services in the hotel industry is the most critical objective to remain competitive and profitable in the long run of the business. Customer service is a very significant facet of the hospitality industry. Customers of hotels need the employees to fulfill their various requirements and thus keep on interacting with them all the time during their stay in the hotel. (Fitzsimmons., 1999) Tourism is an important sector of the UAE and thus the hospitality and tourism industry is flourishing and competitive there. There are a large number of hotels in Abu Dhabi which fulfils all the requirements of location, accommodation and budget of the customers. To gain a competitive edge in the market it is advisable for a hotel to work rigorously for the improvement of the customer services. Providing exceptional customer service is a very critical issue for the hospitality industry. Customers of hotels expect a good level of service from the hotel employees and if not provided than they may often feel dissatisfied but if they are given better service than the expectations they can be made feel special and important for the hotel and can make sure that during the next visit in the city they will stay in the same hotel. The main objective of good customer service is bringing the customers back. This can be done if the level of service provided to the customer is good enough to sat isfy him so that he should a spread a positive feedback about the hotel that will attract more customers to the hotel. The main focus of customer services is the customer satisfaction to gain retention by making strong and long term relations. (Dominici., 2010) Following figure show the service blueprint of a luxury hotel: Mission and Vision of Emirate Palace The mission of the hotel is to provide clients the most exclusive and unique experiences. The strategic vision of the Emirate Palace is to serve as a worlds most luxurious hotel and leisure destination and to lead the industry. Another vision of the hotel is to contribute in making Abu Dhabi the centre of cultural activities of the Middle East and Emirate Palace a milestone in the country which can host any prestigious sporting event in Abu Dhabi. Customer Services in Emirate Palace Following are the main customer services offered in the Emirate Palace: Hotel Reservations Emirate Palace has a very nice facility to make reservations in the hotel. It has an online reservation portal where customer can make advance bookings for their stay in the hotel. Customer can also check the status of availability of rooms on the future dates when he wants to visit the hotel. Many online payment options are available on the website for the convenience of the customer to choose payment option which suits them the most. Reservation portal also gives many offers on the advance booking of rooms. (Dhabi.) Meetings and Conferences The Emirate Palace has 48 conference rooms, a large conference centre, a ballroom with a capacity of 2400 guests, a huge auditorium able to accommodate 1100 seats. These meeting and conference halls are best suitable for a gathering of 1000 people or a private confidential meeting of 10 people. The conference rooms have projectors, LCD screens, microphones, Wi-Fi data system and audio and video conference system preinstalled. (Dhabi.) Guest Relations Emirate Palace used to provide high level of customer service to the guests of the hotels. It is one of the most superior hotels in the world so the list of the hotel guests is also very exclusive. After getting pampered with the world class customer service the customers are welcomed to provide an honest feedback about their stay in the hotel. This feedback is helpful in maintaining long term relationship with the customers. (Dhabi.) Membership The hotel provides the facility of membership with the group. This membership facility is very useful in case of urgent bookings in the hotel. Members of the hotel are the customers who used to visit the hotel more often. This facility is the benefit of the long term relationship between the hotel and its customers. The members of the hotel are given priority in case of unavailability of enough vacancies in the hotel. Comments/Suggestions Collecting feedback from the customers is a critical issue for providing the best customer services in the industry. Words from the customers are very important for the hotel. These feedbacks are used to improve the quality of service if needed. Transit Visas for UAE UAE is the main place of attraction for the tourists all around the globe. Tourism is an important industry in the UAE and people used to visit UAE both for work and fun. The hotel helps its customers to provide transit visas for the UAE during their stay in the country. Acquiring visas is the most time consuming task for a visit in a foreign country. This herculean task is made easy for the customers by the Emirate Palace by providing them the transit visas for the UAE. The Emirate Palace get transit visas of 14 days issued for the customers within 7 working days. (Transit Visas for the United Arab Emirates) Events Calendar Schedule of the coming events in Abu Dhabi, UAE and Emirate Palace is available on the website of the hotel. This information can be very helpful for the customers of the hotel to make reservation accordingly if they want to attend a certain event in the hotel. The event calendar is used for getting information about the latest events going to be held at the hotel. (Dhabi.) IT Butler Service Till now the Emirate Palace used to provide a personal butler for every room and suite but now the butler service has taken a step ahead and the hotel is providing an IT butler for private consultation. This IT butler service is 247 facilities for IT assistance and support of the customer. Emirate Palace is used to host many conferences and workshops for many IT companies. Online Printing In case a customer needs printed copy of some of his document then he does not have to go to a printer to get his document printed. The Emirate Palace provides the service of online printing. The customer has to upload the electronic copy of the document on the web portal of the hotel and order it for printing. Nominal charges are applicable on printing of documents. This service adds value to the customer services provided by the hotel. (Dhabi.) Leisure Healthcare The hotel has unlimited leisure and recreational facilities available. The hotel has health spa, fitness suites, energy zone, tennis and paddle programs for health and fitness of the customers. Many water sports activities are facilitated by the hotel where the customers can enjoy the thrill of the open sea. Sarab Land is a children playground well equipped with slides and swings and many child activities organized by the beach club. (Dhabi.) Analysis of Customer Service Operations in Emirate Palace Service operation management is all bout the process by which organization produce services which are useful for the customer. Operation management takes care of managing the process of production of services. The process of transformation of input resources in the output of services is called an operation. (JPC Media LLC ) The operation process of transforming inputs into outputs certainly adds some value (apart from the cost of input) to the final product or service which is called the value added to the service. The Emirate Palace provides a very high level of service to its customer. This level of service can be produced only if the organization incorporates a service operation management which keeps a watch on the process of production of services. Various customer services in the Emirate Palace are discussed above and here these services are being analyzed on the framework of service operation management. (JPC Media LLC ) Hotel Reservation In the Emirate Palace the hotel reservation system is a customer service. In the operation of this service the inputs given are the web portal for the reservation system where the queries for the availability of rooms on are asked, and information (like number of rooms, number of guests, adults or children, date of reservation) from the customer is also required. Another input is the payment options for the advance booking. The transformation process of this service includes the changes in the database of the hotel reservation system. The database provides the results of the queries made by customer regarding the vacancy of room on the given date. The process of reservation also includes the transaction of amount for the reservation made in the hotel. Output from the transformation process is the customer service for making advance reservations in the hotel. The process provides information about the availability of rooms or suites on the particular date when customer wants it. The process also provides the information about all the types of rooms and suites in the hotel, their specifications, facilities in the rooms, and charges of the rooms. Using this information customer can choose the type of room and services they need. After making the payments for the reservation customer can get his room booked in the hotel on the desired date. (JPC Media LLC ) Meetings Conferences The Emirate Palace is one of the best venues for government conference and summits. Meetings and conferences of many multinational companies are arranged at the conference rooms and auditorium of the hotel. The input in the operation of this facility are the space of the meeting rooms, gadgets like the LCDs, microphones, projectors, other services like, Wi-Fi internet, audio or video conferencing systems. These additional services act as input of this customer service. Another input is the piece of information provided by the customer about his requirements of the meeting or conference rooms. Transformation process of the above input gadgets and services into the desired output of the service include a few steps. Conference rooms or auditorium are booked for various purposes. So first of all the requirements of the customer are studied and an estimation of the budget is given to the customer. If the customer needs any changes then the budget is revised otherwise next step that is installation of the extra facilities like Wi-Fi, projectors, LCDs are done in conference rooms and the rooms are ready and well furnished for the meetings going to held there. Successful business meetings and government conferences and summits without any disturbance or interrupt due to some missing equipment or service are the output of this service operation. Satisfied customer is the intangible and most important outcome from the operation. (JPC Media LLC ) Guest Relations Emirate Palace is one of the few hotels which provide seven star facilities to its customers. So the list of guests of the hotel becomes very exclusive as many government official, Hollywood stars, and sports star used to visit the hotel. The input in the service operation is the guests and the employees of the hotel. The process of the operation involves the interaction between the customers and the employees of the hotel. Guests used to keep on communicating with the hotel staff during all the hours of the day and the response of the staff plays a crucial role in the process of transforming inputs in the desired output. The hotel staff is well trained in the field of hospitality and fulfills all the needs of the guests of the hotel. The output of this service operation is the long term relationship with the customers. A happy guest with the facilities of the hotel will give a positive feedback of the customer services of the hotel. Apart from the positive feedback another important output will be the next stay of the guest in the hotel. Managing healthy and long term relations with the guests is important in the retention of the customers. (JPC Media LLC ) Transit Visas for UAE Emirate Palace helps its customers in getting the temporary tourist visas of the UAE. Input for the service operation is the customers documents, and charges of the visa. These are the requirements for getting the transit visa for UAE for the customers of Emirate Palace. The process of the service operation involves many steps as it has to go through a government protocol which is a bit time consuming but less than what it takes to get a transit visa directly from UAE embassy. Processing of the visa application takes at least 7 working days. The issuance of visas is under control of the Immigration department of Abu Dhabi. Transit visa valid for 14 days from the day of arrival in UAE is the output of the transformation process. A scanned copy on the mail of the customer is sent as soon as the visa is approved. The customer can receive the original copy of the visa from the Immigration office at the UAE airport. (Transit Visas for the United Arab Emirates) IT Butler Service Personal butler service for each room is being provided by many hotels and is not enough for the Emirate Palace so has decided providing a perfect hospitality service according to day todays requirements of the customers. Input in this service is the employee of the hotel who is well trained in the hospitality business and in IT skills as well. The process of service operation is the training of the staff for the role of IT butler. They are trained to solve IT related problems of the customers. Solution of the IT issues of the customers is the output of the operation. The IT butler helps the customers in setting up their office network, companys VPN, or any handy issue with some technical tool or application. The IT butler is available 247 for the service of the customers. Analysis of Supply Chain Management Precisely speaking Supply Chain Management is a set of approaches utilized to efficiently integrate suppliers, manufacturers, warehouses, and stores, so that merchandise is produced at the right quantity, to the right location and at the right time, minimizing the cost and improving the service quality. This definition of Supply Chain Management depicts that each and every facility plays an important role in making the product according to customers requirement. The supply chain in the hotel industry is used to provide the best service in the industry to the customers. The Supply chain of the Emirate Palace is designed with a certain objective of each link in the chain. Designing the right service for the customer with flexibility should be delivered to the customer in appropriate quantity, at the right time when he customer really needs it should be provided at the minimal cost. (Supply Chain Management) In the Emirate Palace various decisions are made at times at different levels of management for the advancement in the customer services. Long term decisions are made at the strategic level. Issues like ambience of the rooms and suites, type of customer services etc are decided at the strategic level. Decisions regarding the customer services like what services to provide, how to provide, what should be cost of a particular service etc are taken at this level. Medium term decisions like the menu of the week, theme of a particular party, other offer on services, duty of the hotel staff etc are taken at this level of the chain. The operational level is to take day to day decisions like the attire of the staff, celebrity guest of the day etc. There is a very thin line between the functions of tactical and operational level. Inventory management and Customer service hold a trade off with each other. If the hotel staff start being very rigid with their inventory management system then they will not be able to provide the level of customer service they are providing currently. The Emirate Palace provides a very high level of customer services which will not be possible if the hotel management is more concerned about the stocks in the inventory rather than the customer satisfaction. (Supply Chain Management) Electronic Operations at Emirate Palace The Emirate Palace provides many services to the customer. These services are the measure of customer satisfaction with the hotel. The hotel Management use to manage most of their tasks using technologically advanced resources these operations are also called electronic operations. The major electronic operations of the hotel are the following: (Minghetti., 2003) Reservation System The Reservation System of the hotel is completely web based. A web portal is provided for the customers to check the availability of rooms on particular dates and make reservations if available. There the customers can also look at the images of the different types of rooms and suites of the hotel and choose one of them for their stay in the hotel. Payments are also done online via credit card and many other payment options. The payment link is provided extra web security for security reasons of the customers. Overall the reservation system of the Emirate Palace is a value added service operation of the hotel. Online Printing There is another facility of online printing provided for the customers of the hotel. This facility can be availed by a customer if he has a meeting early in the morning and he needs hard copies of some of his documents of which he has electronic copy. Customer can go to the website of the hotel and click on the link of online printing. Now he can upload the soft copy of his document and order it for printing. The print outs cost nominal printing charges. (Transit Visas for the United Arab Emirates) ATMs The electronic operations of the Emirate Palace include all the electronic services provided by the hotel. There are three ATM machines in the hotel from where customers can make transactions in case if they need cash amount. Internet Facility The Emirate Palace also provides internet facilities to the customers. All the rooms and suites have a Wi-Fi internet connection of 20 mbps. This complementary line is spread in all parts of the hotel. On special demand of the customers a broad line of 80 mbps Wi-Fi internet connection is provided which has additional charges. SWOT Analysis of the Emirate Palace Strengths Exclusive service and features and high brand value. Patronage of the high profile clients thus maintained profits. Weaknesses Extremely heavy cost of rooms so 50% rooms vacant every year. Exclusive and the quality service cost very high. Opportunities Reduction in prices may attract more guests. Threats Another 5 star hotel Burj-Al-Arab is a major competitor. Profits might get reduced because of the global economic melt down. Business Process Map of the Emirate Palace Business process mapping is a methodology to improve the performance and efficiency of the organization by improving the process steps in the delivery of product or service. The business process of the delivery of customer services in the Emirate Palace is depicted in the figure below: (Business Process Modeling) Customer Order for Service Apologize for delay and ask for time. Deliver Service to customer Update Service customer Database Database Service booked for the customer Yes Forward order to Inventory Management No Check time to make available Available? Processing order Check Availability The notations of the various figures are different in the above flow chart of the business process of the. Decision point Activities Actions Events Service Quality Management Quality of the service is the ability of satisfying customer needs and meets his expectations consistently. It is the duty of the hotel staff and employees to provide the level of service which is up to the mark or even better than their expectations. The Emirate Palace is a seven star hotel so the quantity of customer service will be obviously large. But the quality of service they provide should be tested on various dimensions. (Dominici., 2010) Dimensions of Quality The dimensions of quality are: Performance: The services provided by the hotel are very exclusive. The innovation tem of the hotel has worked hard to provide the customers with the unique customer services. Aesthetics: Customer services provided by the Emirate Palace are very lucrative and well designed. The reservation system of the hotel is very user friendly i.e. any newbie can use the portal and book a room for him. Special Features: Each and every customer service of the Emirate Palace has certain unique and special feature in it. Like most seven star hotels provide a private butler for every room and suites. But the Emirate Palace is providing a private IT butler for every room and suite. The job of this butler will be to help the customers with the IT related problems. Conformance: All the customer services of the Emirate Palace are up to the mark of the expectations of the customer. Reliability: The consistent performance of certain customer services in the Emirate Palace is doubtful. Like the IT butler service. (Dominici., 2010) Durability: The services offered by the hotel seem to have a long useful life. All the services provided to the customers today will be also are needed by the future customers of the hotel. The following figure shows the Gap Model of the Service Quality Total Cost of Quality Failure Cost: This cost of quality is the cost of defective and faulty parts of service. The failure cost of quality of the customer services will be high for the hotel. This cost is further classified in two types: Internal Failure Cost: This is he cost when the fault in the service is detected before the launch of the service. Some employees of the hotel must have gone under training of IT skills for doing the job of IT butler. External Failure Cost: All the cost incurred to determine and repair the fault of the service which is detected after it is offered to the customer. Appraisal Cost: This is the cost paid to ensure that the quality of service is maintained during the use of it. Like the cost of maintenance of the database of the hotel reservation system because if the database or the system crashes then one of the most important customer service of the hotel will be finished. Prevention Cost: This cost is paid for the training planning of total quality, customer satisfaction, and quality improvement costs so that defect can be prevented. A separate team of innovation and customer service is always working for the improvement in the current services and remove the faults if any. The Emirate Palace has received the Environment Management System ISO 14001: 2004 Certification of Hospitality Services. Recommendations Suggestions The Emirate Palace provides a wide range of customer services to its guests. Most of these services are value added and costs pretty high for the hotel. The reservation system of the hotel is a wonderful customer services but there are some improvements required in the system so that it can be more valuable for the customers. Reservations made on the web portal cannot be withdrawn later if the customer has any case of urgency. Full amount of the payment is forfeited by the hotel. If a customer has booked a room advance in 1 month but on the day of reservation he got stuck with some important work than the instead of forfeiting the whole amount a particular percentage of the payment should be deducted and the rest should be transferred back. The process of providing transit visas of the UAE is a bit time consuming so the hotel management must try to reduce the time taken in the process. Conclusions The Emirate Palace is one of the worlds few seven star hotels providing excellent level of customer services. These customer services are produced by passing through various processes of service development. Operation management, process design, service supply chain strategies, and service quality management. All these frameworks and tools are helpful for the improvement of services. Developing a service involves 3 phase of giving input, process transformation, and obtaining output. Each service is the output if this process. This objective behind these high levels of services is customer satisfaction. In the hospitality industry the guests should be treated to make hem feel special. Every customer has a certain level of expectations from the service provider and if the service provided does not live up to the expectations of the customer then the customer will never come back to buy the service again. But a satisfied customer is always necessary for spreading the word of mouth about the quality of service of the business. So an organization must always vigorously strive to provide customer services to the guests so that they get satisfied and give a positive feedback of the organization.

The Debt: An Economic Catastrophe Essays -- essays research papers fc

The Debt: An Economic Catastrophe Few national economic issues have generated the same kind of concern as has the federal debt problem of Canada. There is a pressing need for long-term policies to lift Canada out of the national debt hole it is in. Eliminating the debt will not only free up money being spent on interest and reduce taxes, but make Canada a more feasible place for future generations to live and work. Interest on the debt has eroded the government's ability to fund its own operations and essential social services. Presently, thirty-five cents of every tax dollar the federal government raises is used for interest payments alone on the debt. Though there have been operating surpluses within the federal government, they have been eaten up by the debt interest payments. Few people understand the devastating effects of compound interest. The debt, at a compound rate of 10%, doubles in seven years, quadruples in fourteen years, and is eight times as much in twenty-one years. This creates great difficulty for governments to slow the debt, much less eliminate it. Our federal debt grows all by itself to the tune of approximately ninety million dollars every day. This may seem hard to digest, but it is reality. The need for debt elimination is vital if Canada wants to free up billions of dollars being spend on interest payments. Two approaches may be taken to this. First, an increase in government revenues through higher taxation may be considered. However, taxes are a...